The furniture return conditions are difficult to define. Most businesses "only repair and not refund"

The complainant has a "small hair disease" and it is difficult to return. Mr. Yu has encountered difficulties in returning the goods a few days ago. He heard that the furniture in the Sujiayi furniture market was affordable, and he took the high-speed rail to Suzhou to buy furniture. Finally, he bought a three-seat fabric sofa, a single-seat fabric sofa and a dining table in a shop in the furniture city. However, after a few days of furniture delivery, he found some small holes in the sofa cushions and armrests, and cracks in the corners of the table. After seeing this situation, he immediately contacted the merchant to return the goods. "The other party admits that it is very happy, but there is only one, can only change, can not retreat, the difference caused by the exchange, but also I posted. The other party said that this is the industry rules, are doing this." The reporter also interviewed Some furniture sellers in Nanjing. A salesperson in a large furniture city told reporters that they can return goods unless they have serious quality problems. If there are other minor problems, they are generally repaired and cannot be returned. The holes and cracks in the furniture bought by Mr. Yu are not serious quality problems. What are the serious quality problems of furniture? On the issue of return and exchange, many consumers’ return requests are rejected by the merchants with “non-serious quality problems”. What is the serious quality problem of furniture? It is understood that the current regulations The definition of serious quality problems for four types of furniture is: wood furniture (broken material, deformed parts, loose structure, woody insects); metal furniture (welding point break); Spring soft mattress (spring piercing, severe collapse) , broken spring); sofa (loose structure, broken members, seat spring collapse, wood insects). However, industry insiders told reporters that the regulations have been in use for more than 10 years, and the furniture for serious quality problems only includes "wooden furniture", "metal furniture", "spring soft mattress" and "sofa". Category. Furniture such as leather, wood-based panels, glass, plastic, stone, paper, etc. are not included. Is it possible to return the environmentally unqualified furniture? In the case of environmental protection, the environmental quality disputes have gradually increased in the quality of furniture. However, in the three-package regulations, the serious quality problems that can be returned are not covered. The situation of environmental protection exceeding the standard or "environmental protection is not up to standard". Is it true that environmentally-friendly furniture cannot be returned? For this problem, although the “three guarantees” regulations do not cover environmental quality issues, the current practice of Nanjing’s major home stores and furniture merchants is that if the furniture is not environmentally friendly, consumption Can be returned unconditionally. However, the staff of the Consumers Association said that under normal circumstances, consumers and operators are required to submit inspections to the testing institutions. If the test results prove that there are quality problems in the furniture, the buyer has the right to return them unconditionally and ask the seller to compensate the corresponding testing fees. "But the current detection method is mostly destructive. Once the furniture is detected, it is destroyed, and the inspection fee is relatively high, which also makes it difficult for consumers to return." The staff said. Online shopping big furniture is blocked in the "no reason to return" outside the store to buy furniture returns difficult, but this year "3.15" began online shopping has "seven days no reason to return" this protection god, return is difficult? Reporter understands, it is still difficult . It is understood that custom furniture is not covered by the "seven days no reason to return" clause, in addition, large furniture is generally excluded. Before the double eleventh, the reporter investigated several large-scale e-commerce companies, and four home appliance dealers agreed in advance that "the logistics cost of large furniture products is extremely high, and they do not participate in no-reason return." Therefore, people in the industry also reminded that when shopping for large furniture, it is necessary to pay attention to whether the store has such a self-developed return and exchange agreement. Once the consumer purchases, it generally means the default clause, and consumers should be cautious when purchasing. (Jinling Evening News)

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