Custom sofa "saw the sofa legs" to enter the house

According to the report, “Customized furniture is popular, but there are many troubles caused by disputes.” The reporter learned from the 12315 Command Center of Dongxihu Industrial and Commercial Branch that since January this year, there have been 37 complaints on furniture products, an increase of 21% year-on-year Consumption disputes on custom furniture have become a new hot spot.

In recent years, due to the increasing consumer demand for personalized house decoration, the customized furniture market has been spawned. The range of customized furniture also extends from cabinets, wardrobes, etc. to sofas, beds, bookcases, tables and chairs, etc.

The mother-in-law's son who lives in Gutian Second Road, Qiaokou District, customized a sofa in a furniture store in Ruoluokou in early June. The merchant sent people to the house to measure the sofa size according to the size of the living room, and the mother-in-law's son paid the full amount of 3800 yuan. On June 29, when the merchant delivered the finished sofa, the sofa was stuck on the door and could not enter the house. The porter was tossed for an hour to no avail. The porter simply left because he was afraid of damaging the sofa. Mrs. Wang had no choice but to call 12315 for business.

Ruoluokou Industrial and Commercial Office immediately sent someone to the scene, sawed off the two legs on the sofa before "squeezing" the sofa into the house, and found the person in charge of the business, Li Mou. After mediation, Limou apologized to the mother-in-law on the spot, and sent someone to repair the sofa legs. At the same time, she paid Mrs. Wang a 200 yuan "gas fee".

Citizen Wang Yi selected a wardrobe of 11,600 yuan at a furniture store in Ruolukou Market. It was agreed that the merchant would send someone to the door to measure the size and customize the cabinet. It was also responsible for installation. The two parties agreed to pay a deposit of 6000 yuan.

However, when the store was installed, the sliding door of the wardrobe was wide. Wang Yi refused to repair and insisted on returning the goods. The merchant refused on the grounds that "to avoid the waste of materials, this is the unspoken rule of customized furniture".

The industry and commerce department believes that: the responsibility for causing the wardrobe to not be used normally lies with the merchant. Chang said that "customized furniture cannot be returned" belongs to the overlord clause. After mediation, the store refunded the deposit of 6,000 yuan.


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