Fastener companies repeatedly trap quality door huge claims when to rest?

Recently, a certain automobile fastener company in Shanghai has caused quality problems in the product delivery process, resulting in customer's loss of work and the customer claims more than 10 million RMB. It is understood that this customer is a well-known American automobile manufacturer. With regard to quality requirements, the quality of the product was found to be unqualified in the delivery process. Therefore, compensation was required according to the contract, and the compensation amount was 200 US dollars per minute. It was calculated as 7 days. *** More than 1,000 yuan.

Coincidentally, the author was informed by an automotive fastener company in Shandong that the company suffered huge customer claims due to problems with its bolt quality and suffered heavy losses.

In addition to automotive fasteners, increasingly stringent wind-powered fasteners have also experienced quality problems. According to informed sources in the industry, the three major manufacturers of wind power fasteners in the country have also been claimed by customers because of the quality of wind power bolts, and the claimed amounts have reached more than 5 million, more than 2 million, and more than 1 million.

In addition, some companies have been claimed by customers because of product rust. A fastener company once complained on the Golden Spider advisory system. Last year, the company exported a batch of Dacromet bolts to foreign countries in February. In February of this year, customers only used the box, but found that the bolts had rusted. Testimony was given on the spot and the company was required to pay compensation, but the company could not go to the field and verify it. It was an annoyance.

There is also a manufacturer of hot-dip galvanized bolts exported to the Golden Spider: They have a foreign trade order for more than 4,000 US dollars. When the customer receives the goods, they find that the product has rusted. Even the Lions open their doors and ask the manufacturer for compensation of 3,000 US dollars.

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According to the author's understanding, similar cases occurred in the fastener industry in recent years. In the face of claims, most companies can only dutifully eat berberine, there are hardships, and hard-earned money is lost. In fact, it is not difficult to find that these incidents have two common points: First, the claim amount accounts for a large proportion of the contract amount, commonly known as "the list is small, the claim is big"; Second, the fastener company due to lack of excellent technical knowledge leads to Negotiations have always been in a passive position and there are no complaints.

In this regard, the general manager of Golden Spider media Chang Sian said that although China is a big fastener country, but it is not a strong country of fasteners. At present, many companies are still at the low end of the global production value chain. There are problems such as the relatively small scale, lack of professionals, brands, and core technologies, coupled with the lack of attention to technical conditions, leading to repeated quality traps. , Claims occur from time to time.

The Japanese business manager Koji Matsushita once said that “for product quality, it is not 100 points or 0 points.” A simple sentence has profound truth. Any product, as long as there is a slightest quality problem, all mean Failed because there is no 1% chance in the market.

In response, Chang Si'an felt deeply touched. She pointed out: “A lot of Chinese fastener companies have paid a heavy price for quality problems. Taking a lesson from the past, the teacher of the future, these claims have all sounded the alarm for us. While vigorously developing overseas markets, we must not neglect the quality of our products. We must not wait until the quality of the screws you make is too high. We have to wait until the cost of the customer’s huge claims and even the loss of human lives. Professional knowledge."

So how can fastener companies improve product quality faster? Chang Sian gave the answer. She said: "Under the current situation that China's fastener companies are generally lacking in quality awareness, training is undoubtedly the basic means to improve product quality, promote technological innovation, and enhance the company's core competitiveness. Enterprises should It operates as a long-term development and closely watched project."

Director Chen of Jiashan Zhongsheng stated that he has always been engaged in quality control work. Through the face-to-face interaction with the experts through the Golden Spider Penetration Research Institute, he learned a lot of knowledge and helped the future work.

The director of the Valley Factory of Xinghua City Feike Stainless Steel Standard Factory said: “At the Golden Spider Training Conference, many questions raised by the teacher have not been encountered before. This can be considered as a wake-up call in advance to help avoid I will encounter similar situations in the future and I also know how to solve such problems and reduce a lot of unnecessary losses. I think that through such professional training, we can raise professional standards and make customers trust us and our products."

According to Chang Siang, more and more fastener companies are now learning to take precautions. Among them are those companies that have suffered claims. They chose to participate in the Golden Spider Penetration Research Institute to learn how to charge, in order to improve the employees' skills and craftsmanship, and improve The quality of products and the prevention of claims incidents were once again staged in order to capture the commanding heights of the industry and enhance the company’s core competitiveness.

It is reported that as the earliest and largest fastener training center in China, the Golden Spider Fasteners Industry Training Seminar was established on December 8, 2006 in Hangzhou, Zhejiang Province. Currently, 55 efficient training seminars have been successfully held, and more than 500 companies have been successfully held. More than 2,000 students in the firm's firmware were fully loaded.

Zhang Deli, consultant consultant of Golden Spider fastener network, told the author: “As far as I observe, the quality of the students who are now participating in the Golden Spider Peer Research Institute is constantly improving, learning attitude is becoming more and more active, and what is more outstanding is that the questions raised by the students are deeper than ever. In general, SMEs have started to pay attention to the problems of manufacturing processes such as cold forming processes, heat treatment and surface treatment, while large-scale enterprises are concerned about deeper levels, such as the selection of assembly methods and how to install them correctly. Why are there fastener failures and how do we solve them?"